AIRLINE TELLS COURT ITS CHATBOT IS NOT ITS PROBLEM. COURT DISAGREES

Air Canada's website chatbot told a passenger they could claim a bereavement discount after travelling, contradicting the airline's real policy. In February 2024 British Columbia's Civil Resolution Tribunal ruled the airline had not taken reasonable care to keep its chatbot accurate and ordered it to pay about C$812.

JUDGE RULES JURY MUST DECIDE IF WHOPPER IS, IN FACT, A WHOPPER

In August 2023 a Miami federal judge refused to dismiss a proposed class action claiming Burger King's menu-board photos make the Whopper look about 35% bigger, with over twice the meat, than what is served. Claims over TV and online ads were dismissed; contract, negligence and unjust enrichment claims survived.